🤙🏻 About the Guest - Krystal Wu is an experienced community professional with over seven years in the industry, She has worked as a community builder at HubSpot, Shopify, OpenSpace and Commsor and currently is working as a Sr Manager for Community & Content at ZoomInfo.
🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders.
🤙🏻 Timestamps
00.00 - Introduction to the podcast
03.40 - What and who is a community marketer
11.52 - What made Krystal fall in love with the idea of communities
15.31 - Intersection between social media & community
18.35 - Journey from starting as a support specialist to becoming a social media community manager
20.48 - Best practices for people who want to do support only communities
32.50 - How is building a community for consumers different from building a community for brands
39.00 - How to measure success in terms of community for brands
54.00 - How content plays a role in engagement
1.00.00 - Things Krystal is doing completely differently at ZoomInfo that she has never done before at Shopify
1.04.00 - Outro to the podcast
🤙🏻 Where to find Krystal Wu - https://www.linkedin.com/in/krystalwu
🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20
