✨ Launching self-serve support with ticket handoff, industry updates and more!
Hello everyone!
This is our second edition. We’ll meet twice a month to share updates, resources, industry news and much more about how AI is impacting the world of CX!
Introducing Self-serve AI-powered support with Ticket Handoff
Customer support agents often find themselves bogged down by repetitive queries and information readily available in knowledge bases. This leads to burnout and decreased job satisfaction.
Enter self-serve AI-powered support with Ticket Handoff – a game-changing solution!
Now you can:
Automate responses to common queries
Provide instant answers based on trained knowledge
Create tickets only when human intervention is necessary
This streamlined approach significantly reduces the workload on human agents, allowing them to focus on complex issues that truly require their expertise.
Did you know? Implementing this can save up to 30% of an agent's time, boosting productivity and job satisfaction!
Get started with your self-self AI-powered support, using Threado AI, for free! 👇
AI Advancements: Top News Highlights
Alibaba Cloud has open-sourced over 100 of its AI models, known as Qwen 2.5, and unveiled a revamped full-stack infrastructure to support the development and application of AI models across various industries.
OpenAI's reasoning model o1 changes the landscape of AI regulation, highlighting that scaling up training compute is not the only way to improve model performance and that policymakers may need to rethink their approach to regulating AI systems.
Amazon announced new AI-powered tools that allow sellers on its platform to easily create video ads from a single product image.
T-Mobile has partnered with OpenAI to develop an AI-powered customer support platform called 'IntentCX' that aims to revolutionize the customer experience by leveraging advanced language models and real-time data integration.
CX Innovator Spotlight: Kallen Bakas from Airbase
This week, we're excited to highlight Kallen Bakas, Director of Customer Support at Airbase. Kallen has over a decade of experience in building and managing customer support teams, particularly in B2B SaaS companies.
Kallen emphasizes the importance of proactive customer success management and leveraging data to drive customer satisfaction. His innovative approach to integrating AI tools in customer support workflows has significantly improved response times and customer delight scores at Airbase.
Here’s our podcast recording where we hosted Kallen, earlier this year. In the podcast, Kallen talks about 👇
Challenges and benefits of remote support teams.
Unique challenges of customer support for procurement and finance teams.
Categorizing different levels of customer support.
The philosophy and approach to customer support, including the role and limitations of AI.
Building and managing a remote support team, focusing on team culture, communication, and collaboration.
Advice for customer support leaders on implementing effective remote support practices.
AI Tool of the Week: Gumloop
Gumloop is a powerful visual programming platform that allows users to create and automate various business workflows, empowered with AI. Users can create and manage their custom workflows - it’s like creating your custom Lego.
💪 Time for some flex
🎉 We're thrilled to announce that Threado AI has been recognized by G2 with multiple badges for Fall 2024! 🎉
A couple of key ones 👇
🏆 High Performer
🏆 Easiest to Do Business With
💚 Best Support (our personal favourite!)
Being a solution dedicated to helping customer support teams thrive, we know how essential delivering great support is to your business's success.
That's why we're extra proud of this "Best Support" badge - because it reflects what we stand for. 🙌
A big shout-out to our incredible customers and the amazing support teams we work with every day. You inspire us to keep raising the bar! 🚀
🔮 Into the future
What if AI Agents were to take over? 🤔
Excited to learn more about the rapidly evolving AI landscape in customer experience? Don't miss out on our future insights, case studies, and expert analyses.
Until next time, keep innovating and elevating your CX game with AI!
Best,
Team Threado AI